Although the Insurance Advisers
Association of Australia Inc (Association") may fall within
the small business exemption in the Privacy Act 1988 (Cth)
("Privacy Act"), we have voluntarily agreed to comply
with the National Privacy Principles ("NPPs").
Protecting Your Privacy
Our Association is committed to providing you with the
highest levels of membership service. This includes protecting
your privacy.
Our Association understands the concerns you may have
for your privacy and the security of information collected
from you, either in hard-copy or on-line. We are therefore
committed to protecting your privacy and the confidentiality
of your personal information, ensuring that your personal
data is handled sensitively and securely.
The purpose of this Policy is to let you know what information
is collected about you, how this information us used and
under what circumstances it may be disclosed.
The Association
The Association provides a range of membership services,
and represents members interests to the various industry
bodies, Members of State and Federal Parliaments', Australian
Securities and Investments Commission ("ASIC"),
Australian Prudential Regulation Authority ("APRA"),
consumer groups and other similar organizations who play
a key role in the development of the industry.
The Head Office of the Association is based in Melbourne,
and has representative State Committees in most Australian
States.
Your personal information
Personal information means information or an opinion (including
information or an opinion forming part of a database),
whether true or not, and whether recorded in a material
form or not, about an individual whose identity is apparent,
or can reasonably be ascertained, from the information
or opinion, according to section 6(1) of the Privacy Act.
Personal information held by the Association may include
your name, date of birth, current and previous address,
telephone/facsimile contact number, e-mail address, employer
and your position title. We also hold details of your
business activities.
How we collect this information
The Association collects personal information in a number
of ways, including directly from you, when you provide
information by phone, fax, email or in documents such
as an application form or membership survey conducted
by us.
How we use your personal information
Your personal information may be used in order to:
. Provide, administer and manage the membership
services you require
. Help us to identify and inform you about other
Association services that you have access to, to enhance
your professional development
. Meet education, regulatory reporting and compliance
issues
. and Arrange for you to be offered other services
and facilities which may enhance your business and benefit
you and the Association.
How we protect your information
The Association will take reasonable steps to protect
the personal information it holds from misuse, loss and
unauthorised access, modifications or disclosure. If you
do not wish to receive information about Association services,
you may inform the Association at any time by telephoning
03 9629 3677, Faxing 03 9629 9366 or emailing info@iaaa.com.au.
When we disclose your personal information
For the purposes set out above we may disclose your personal
information to organisations outside the Association.
The organisations to which we may disclose information
include:
. Industry training providers
. Association related organizations such as
our Professional Indemnity Underwriters and Brokers and
premium funding organizations,
which provide services of benefit to our members.
. Insurance Underwriters, Conference Sponsors
and Exhibitors and similar industry related organizations.
. Outsourced service providers who manage
the services we provide to you, including:
. Information
technology
. Mailing systems
. "The Professional Adviser"
. Government and regulatory authorities as
required or authorized by law
. Our professional advisers, including our
auditors and lawyers
Help us to ensure we hold accurate information
The Association takes all reasonable precautions to ensure
that the personal information we collect, use and disclose
is accurate, complete and up-to-date.
However the accuracy of that information depends to a
large extent on the information you provide. That's why
we recommend that you:
. let us know if there are any errors in your
personal information
. and keep us up-to-date with changes to personal
information such as your postal and email address.
If you find that personal information we hold about you
is inaccurate, incomplete or out-of-date, please contact
the Association to have it corrected.
You can access your information
The Association shall, on request provide you with information
about you which is readily accessible and which may lawfully
be provided. The Association reserves the right to charge
a fee for searching for and providing access to your information.
Your request to provide information must be in writing
and will be provided to you as soon as practically possible.
Resolving your concerns
If you believe that the privacy of your personal information
has been compromised, you are entitled to express your
dissatisfaction. We will respond to your complaint as
soon as possible but within 7 working days, to let you
know who is responsible for managing your complaint. We
will try to resolve the complaint within 10 working days.
When this is not possible, we will contact you within
that time to let you know how long we estimate it will
take to resolve the complaint.
How to contact us
If you have any queries in relation to privacy, please
contact us on
(03) 9390 9355 between 9am and 5 pm Monday to Friday
Alternatively you
can write to our Chief Executive Officer
Chief Executive Officer
PO Box 597
St.Albans Vic 3021
Tel: 03 9390 9355
Fax: 03 8390 7877
Email: info@iaaa.com.au
